Is the first lesson free?
No — the first lesson is a paid 30-minute "discovery lesson" at the teacher's regular rate. We charge for it because it IS a real lesson, not a sales call: your child gets a full 30 minutes of expert teaching, the teacher prepares for them specifically, and you get a real read on whether the chemistry works.
If you'd like to switch teachers after the first lesson, the re-match is free.
Will my 4-year-old actually sit still for a video lesson?
For ages 3-5 we don't expect them to. Lessons are 30 minutes, mostly games and movement, and a parent sits next to them. Our early-childhood specialists are trained to keep small children engaged through play, not through sitting and listening. Most kids end up asking when the next lesson is.
What instrument should we start with?
Honest answer: it depends on the child. Piano and violin are common starting points because they have a clear visual structure. Voice works for almost everyone. Recorder is a great cheap test before committing to a more expensive instrument.
In your discovery lesson the teacher can chat through what's right for your specific child — hand size, attention span, what gets them excited, what your home setup allows. No pressure to commit.
How does the discovery lesson work?
You pick a teacher (or we suggest one), book a 30-minute slot, pay for the single lesson, and your child has a real first lesson over Zoom. After it, if you want to continue, you book the same teacher again for a regular weekly slot. Most families switch to the 10-pack after lesson 2 or 3.
If after the first lesson you'd like a different teacher, we re-match for free.
Can I switch teachers if it's not a perfect fit?
Yes. We expect about 1 in 5 families to switch after the first month — chemistry between teacher and student matters. We never charge a re-matching fee, and the new teacher gets a full briefing on what your child has already covered.
What if my child gets sick or we need to skip a week?
Cancel up to 24 hours in advance and the credit rolls forward — no charge. Less than 24 hours and we charge half-rate (the teacher already blocked the time). Most teachers are flexible about make-up lessons within the same month.
For longer breaks (vacations, exam season, illness), we pause your slot completely. The 6-month minimum term is paused too.
Do you do exam prep (RCM, ABRSM, Trinity)?
Yes. About 30% of our 9-14 students are on a graded exam track. We have specialists in all three boards and can map a 12-month plan to your child's chosen exam date. Many of our teachers are also examiners themselves.
Exams are optional — many families choose to skip them entirely and just focus on playing for joy.
Are early-morning slots really available?
Yes — and they're some of our most popular. Because we operate across every country and 24 time zones, "your child's 7 a.m." is "our teacher's 3 p.m." somewhere. We route you to teachers in matching time zones automatically.
Is my payment information safe?
Payments are processed by Shopify (the same checkout you've used on thousands of online stores). We never store your card. Refunds and disputes go through Shopify too — same buyer protection as any online purchase.
What's included in the lesson price?
The lesson itself, the recording, parent dashboard access, monthly progress notes, and recital invitations. The price you see at checkout is the price you pay — your teacher receives 100% of that rate; the platform's 25% markup on top covers hosting, support, and processing.
How is this different from YouTube tutorials or app-based music apps?
YouTube and apps are great for inspiration and supplementary practice — but they can't see your child's hand position, can't correct posture in real time, can't adapt to what your child specifically struggles with, and can't celebrate the breakthrough moments. Live lessons with a real teacher do all four.
Apps work well as a supplement to lessons, never as a replacement. Most of our families use both.
What if my child is shy or anxious about lessons?
Tell us at signup and we'll match you with one of our specialist teachers who has experience with shy or anxious students. The first three lessons are explicitly designed to build comfort, not push technique. Many of these kids become our most committed long-term students.
Can my child take more than one instrument?
Absolutely — though we recommend starting with one and adding a second only after solid Grade 2-3 progress. Many families add voice as a second "instrument" because it doesn't require new home gear and reinforces musicianship overall.
Do you offer summer programs / intensive camps?
Yes — see summer programs. We run online intensives in June, July, and August: chamber music, opera scenes, audition bootcamp, and beginner-pathways immersives.
What languages do your teachers speak?
English, Spanish, French, German, Italian, Mandarin, Japanese, Russian, Hindi, and Portuguese are all common. When you browse teachers, the language filter on the portal lets you find a perfect match.